Returns & Warranty

Services

Services must be performed with the quality and care required by applicable consumer law. If a service does not meet an applicable statutory standard, the available remedy depends on the circumstances and the law.

Goods and parts

Where the Consumer Protection Act applies, goods carry an implied warranty of quality and qualifying defective goods may be returned within six months for the statutory remedies provided by the Act. Protection following certain repairs and for new or reconditioned parts installed during repair generally applies for at least three months, subject to the Act and any longer supplier warranty.

Change-of-mind returns

VoltTech does not promise a blanket change-of-mind return right for every product or service. Cancellation or return rights depend on the transaction, applicable law and any properly disclosed supplier or special-order conditions. This does not remove statutory cooling-off or return rights where they apply.

Special-order and customised goods

Items acquired or made specifically to a customer's specifications may be treated differently under applicable law. Any material restriction should be disclosed before an order is finalised.

Warranty assessment

VoltTech may reasonably inspect or test returned equipment to determine the fault and appropriate remedy. Manufacturer or supplier warranties can add to, but do not replace, statutory rights.

Official resource: Consumer Protection Act — South African Government.